Terms and Conditions

01. Scope of Service

Hanshika Packers and Movers agrees to perform relocation services including packing, loading, transportation, unloading, and unpacking of household or office goods as explicitly agreed upon in the booking quotation document.

• Services are executed during normal business hours unless express overnight/weekend arrangements are scheduled.
• Dismantling and reassembly covers standard furniture items. Electrical, plumbing, and civil works (e.g. AC uninstallation, wall drillings) require prior notice.

02. Quotation & Payment Terms

All quotations provided by our estimation managers are valid for 15 days from issue date.

• Advance Booking Fee: A token advance (10-20%) is required to confirm truck and crew allocation.
• Balance Payment: The remaining balance must be cleared upon completion of loading at origin or prior to unloading at destination.
• Unforeseen Charges: Extra charges apply if additional unlisted goods are loaded, or if long-distance manual carry (beyond 50 meters) or non-functional elevators occur.

03. Customer Responsibilities

The customer is responsible for ensuring clear access for cargo vehicles at both origin and destination points, securing society/building movement permits, and personally safeguarding high-value items like cash, gold jewelry, laptops, and original legal documents.

04. Prohibited & Hazardous Goods

For safety and statutory compliance, the following items are strictly prohibited inside our cargo container vehicles:

05. Transit Insurance Policy & Claims

Comprehensive Transit Insurance covers damages caused by vehicle accidents, fire, rollover, or theft during transit:

• Insurance policy covers declare value declared on the official inventory receipt.
• Damage claims must be endorsed on the consignment receipt at the time of delivery and reported within 24 hours.
• Pre-existing damages, wear-and-tear, or internal electronic faults of uninspected appliances are excluded.

06. Cancellation & Refund Policy

You may cancel or reschedule your move by notifying us in writing: